Shared Mobility

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Why Shared Bikes and Scooters?

Shared bikes and scooters (also known as shared mobility or micromobility) can be a great sustainable way to travel around West Sacramento. By providing additional mobility options, residents and visitors have more choices than ever in how they get around. Plus, choosing an e-bike or e-scooter is fun, affordable, and better for the environment than driving!

Who Owns and Operates the shared scooters and bikes?

The City of West Sacramento does not own or operate shared scooters or bicycle programs. They are owned and operated by private vendors that have obtained a permit from the City to operate. As of January 2024, there are two operators in West Sacramento: Lime and Bird, who are permitted to operate scooters and e-bicycles.

What if a shared mobility device is causing an obstruction or is inappropriately parked?

If the device is inappropriately parked or is obstructing a normal path of travel, please take the following steps:

Contact the Operator Directly: To file a complaint, identify the operator and customer support information which is displayed on the device or through the App.

For more information on Lime devices, visit http://help.li.me/hc/en-us.
For more information on Bird devices, visit http://help.bird.co/hc/en-us.

If the issue is not resolved in a timely manner after you have already contacted the Operator directly, please Issue a complaint on West Sac Connect and City staff will log your complaint on the Operators record and may be able to assist with device removal/relocation.

What if I do not have a smartphone?

If you do not have a smartphone, all three micromobility operators in the City provide the option of text-to-ride. Please contact the micromobility operator if you need assistance setting up a text-to-unlock account.

What if I do not have a credit card?

Micromobility devices accept payment options beyond credit cards to provide equitable access to all potential riders. Payment options may differ among operators, and is shown in the table below.

Operator

Payment Option

Bird

Cash for Bird Credits
Riders can purchase Bird credits with cash from participating stores. Bird's cash
option is available at retail locations in the West Sacramento area, including
Walgreens and 7-Eleven.

App-Integrated Payment Option
Bird offers PayPal as an additional payment option in the Bird app.

Prepaid Cards
Riders can purchase prepaid American Express, Mastercard and Visa cards with
cash from retailers across West Sacramento. Riders can add their prepaid card as
their payment option within the Bird app or when providing their payment
information for Bird's text-to-unlock service.

Lime

Cash Payment
Unbanked individuals or those without credit cards can load money into an account in small increments through our partnership with PayNearMe. Riders can pay using cash at one of PayNearMe's retail locations and they will receive a code to enter to unlock the vehicle. There are several PayNearMe locations in the greater Sacramento region, including CVS
and 7-Eleven locations.

App-Integrated Payment Option
Lime also accepts PayPal as a payment option, which eliminates the need for a traditional credit or debit card.

Prepaid Cards
Riders can also use a prepaid card, such as a Visa prepaid debit card, to add funds to their Lime account.

Discounted Customer Plans

The City is committed to removing barriers to micromobility and encourages micromobility operators to provide equitable access to their service.

Operator

Discounted Customer Plan

Bird

Bird Community Pricing
This program provides 50% off our standard unlock and per-minute fee ($0.50 to unlock, per-minute fee of $0.19). Eligible riders include:

Low-income residents;
Seniors;
Veterans;
Students with Pell Grants; and
Employees of pre-approved community-based organizations and nonprofits.

To sign up, riders must email proof of eligibility to access@bird.com. Approval takes approximately two to three business days.

Healthcare Workers COVID-19 Program
Bird is offering free rides to healthcare workers and emergency
personnel nationwide. Eligible riders can sign up by emailing a copy of
their medical identification card to together@bird.co. Riders will receive
two free 30-minute rides per day.

Lime

Lime Access
Lime Access program provides West Sacramento residents who is enrolled in a federal, state or local assistance program with 5 FREE 30 minute rides per day. To enroll each person must submit proof of enrollment in a local, state or federally-run assistance program such as EBT card, discounted utility bill, or discounted transit fare. To sign up, documentation and enrollment information can be found http://v1.li.me/en/community-impact. Approval typically takes 3-5 business days.

Using Shared Mobility Devices

People who plan to use shared mobility services, such as bike-share and scooter-share MUST comply with all relevant traffic laws to ensure the safety of all travelers.

Park Responsibly

Park in a secure, upright position at a bike rack or designated drop zones. Bikes and scooters must be parked at bike racks or designated drop zones. DO NOT block sidewalks, driveways or doorways.

Can Shared Mobility Devices be parked at existing city or business bike racks?

Yes, shared mobility devices can be parked at any public bike rack or private rack, if the business has no objection.

Last Updated: January 30, 2024